Shipping, FAQ's & Returns

"Our Sales Team will contact you to discuss delivery options."

National & International Furniture Delivery

Once your order has been placed, our Sales Team will be in contact to provide delivery options. Delivery charges will vary depending on your location, the item you have ordered and the access into your premises. Difficult access includes, steep steps, tight corners, small lifts, tight stairwells. Artifex Interiors cannot guarantee additional delivery charges if difficult access has been disclosed prior to deliver. If you live local, you are welcome to pick up from our showroom in Balgowlah. For International shipping, please contact us sales@artifex.com.au to discuss.

Bemboka Delivery

Shipping on Bemboka products ONLY is free throughout Australia.
Artifex do not ship Bemboka internationally.

For more information, please view our policies here

Artifex Interiors takes exceptional pride and care in the manufacture of your items. Each piece is handmade from the highest quality materials, ensuring the lifetime enjoyment of our product. A 5 year warranty covers the structural integrity of all Artifex Interiors made items.

Please refer to our Artifex Policies for more information.

As each furniture piece is made to order. Once an agreed deposit or full payment is received no refund is available if you wish to cancel the order. This applies to both pieces from the Artifex Interiors furniture collection and custom projects. Artifex Interiors furniture cannot be returned or exchanged, except in the case of a product fault. We will make all efforts to exceed your expectations before dispatch with every piece quality checked, but if an issue does arise please contact us immediately. Proof of purchase will be requested. Freight charges for returned goods shall not be accepted by Artifex Interiors unless authorised.