As each furniture piece is made to order. Once an agreed deposit or full payment is received no refund is available if you wish to cancel the order. This applies to both in stock and custom pieces. Once your order has been confirmed and proceeded to production, any requests for changes need to be discussed directly with Artifex Interiors. We will do our best to accommodate your requests where possible, but cannot guarantee changes can be made as this is dependent on how far the order has progressed. Agreed variations may incur additional costs. All floor stock or sale furniture and lighting purchases are final. Item inspection is the responsibility of the purchaser and all products are sold as is.
Items with Brass, Metals, Mrables and/or Timber specified
Your furniture piece is a hand-crafted item. We utilise the imperfections through the manufacturing & handling process to create a multifaceted finish. You will see imperfections. This is not intended to be a perfect finish.
Lead Times
We supply an estimated lead time for you project. On order, if you require your products at a later date (outside of our estimated lead times), we factor this in with our production. Where a third party is involved in the production of your piece, we cannot always give definitive completion dates until we have received items back to our factory.
Storage
At Artifex Interiors we have minimal storage allowances. If your date to accept goods changes to a later date after the order is placed and if we have the capacity to store, we can quote a storage fee at a percentage of the total invoice, charged monthly or you can you make other storage arrangements on completion.
Delivery Estimation Requests
If you would like Artifex Interiors to quote on delivery, please note that this is subject to change if we are required to use a different provider or the details of your delivery change. Quotes are valid for 60 days.
Please note, once your order has been placed with our external suppliers, we are unable to cancel or provide a refund as stock is immediately allocated.
External suppliers include Hay, Feelgood Designs, Moda Nest, Mr Frag, Sketch and Tolv.
Delivery timeframes are provided as an estimate only. We work with very reliable suppliers and will do our best to ensure accurate time frames are provided but, in some cases, this is out of our control and no refund/exchange/credit can be provided due to any delay in delivery. Artifex Interiors cannot be held liable for any delay in delivery. Please contact us before placing your order to determine lead times.
Delivery time for dining chairs and stools will be determined by whether the item you have ordered is in stock or will need to be specially ordered. Ordered products may be from interstate/international suppliers, where some items have a 10-12 week lead time. Please contact us directly to determine if the items are available for immediate delivery.
Product delivery times are provided as an estimate only. We work with very reliable suppliers and will do our best to ensure accurate time frames are provided but, in some cases, this is out of our control and no refund/exchange/credit can be provided due to any delay in delivery. Artifex Interiors cannot be held liable for any delay in delivery.
Lead times are provided as estimate only. As a small manufacturer, we will do our best to ensure accurate time frames are provided but in some cases this is out of our control and no refund/exchange/credit can be provided due to any delay in delivery. Artifex Interiors may require to engage a third party service to which we have no control over service levels and these instances may affect lead time. Artifex Interiors cannot be held liable for any delay in delivery. As Artifex Interiors are unable to store your items, the delivery process will commence once the item is near completion.
Once your order has been placed, our Sales Team will be in contact with details provided. Delivery charges will vary depending on your location, the items you have ordered and the access into your premises. Difficult access includes, steep steps, tight corners, small lifts, tight stairwells. Artifex Interiors cannot guarantee additional delivery charges if difficult access has been disclosed prior to deliver. All products must be inspected on delivery. Please notify info@artifex.com.au of any damages or shortages within 24 hours. We cannot take responsibility for any damage raised outside of the time period specified above. Artifex Interiors allow pickups by clients on orders.
All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax).
All prices displayed on our website are exclusive of freight. Freight charges will be calculated after order based on details provided.
As each furniture piece is made to order. Once an agreed deposit or full payment is received no refund is available if you wish to cancel the order. This applies to both pieces from the Artifex Interiors furniture collection and custom projects. Artifex Interiors furniture cannot be returned or exchanged, except in the case of a product fault. We will make all efforts to exceed your expectations before dispatch with every piece quality checked, but if an issue does arise please contact us immediately. Proof of purchase will be requested. Freight charges for returned goods shall not be accepted by Artifex Interiors unless authorised.
Your written quote will include our quote reference number, and will list your product details and the costs involved. Quotes are valid for a period of 30 days from the date of issue. Please note a budget estimate does not constitute a formal quote. Additional freight will be quoted upon request.
All drawings, dimensions, samples, descriptive matter and specifications are intended as a guide only. Artifex Interiors reserves the right to change, alter or modify the design, dimensions, construction or costing of any item of furniture without prior written notice.
Modifications to products outside the standard specifications may be possible. All requests for modifications must be submitted in writing and are subject to Artifex Interiors approval. Additional lead time and surcharges may apply. This will become a custom order involving consultation directly with our team.
Artifex Interiors products that require upholstery will be a custom order prepared in communication and consultation with our team. Fabrics and leather can be specified by Artifex Interiors or you, the client.
Artifex Interiors takes exceptional pride and care in the manufacturing of your items. Each piece is handmade from the highest quality materials, ensuring the lifetime enjoyment of our product. A 5 year warranty covers the structural integrity of all Artifex Interiors made items.
This warranty however, does not cover misuse and or damage due to misuse/environmental factors such as exposure to extreme conditions, prolonged exposure to direct sunlight, scratches, burns, inappropriate use of a cleaning product, or damage due to flooding or contact with water, will void any warranty. Everyday wear and tear on finishes is also not warranted.
Where you have visited one of our suppliers to choose your specific material ie: Marble, Artifex Interiors is not responsible to offer a new or replacement material if you change your mind after your piece is made.
Inform of us immediately (within 7 days) of any faults resulting from the manufacture or installation process and we will correct any problems promptly. Timber is a natural product and variations in grain and surface texture are typical. Variation in colour and tone may occur from one batch of timber product to another. Please refer to our Customer Care instructions for information on how to care for your furniture.